Our TSI Approved Code gives the you the following benefits:
Impartial Professional Advice
You buy what is just right for your particular needs
Written Terms of Business
So you know where you stand on payments terms, methods, deposits, etc
Written Quotations
Which will show you what you have to pay with no hidden extras
Deposit Safeguards
If a deposit is required, it will be protected through the Carpet Foundation Deposit Protection Scheme
Free Extended Guarantees
Which will show you what you have to pay with no hidden extras
A Free Installation Guarantee
Of 12 months if fitted by the retailer
After Sales Procedures
To resolve issues in the unlikely event of any problems occurring when you order. This involves Free Conciliation and low-cost Arbitration
The Carpet Foundation Quality Mark
Many of the products we stock that have been awarded the Carpet Foundation Quality Mark. The Quality Mark ensures that you really can believe what it says on the label. The Carpet Foundation has developed a Suitability Evaluation System that uses British and International carpet tests to produce an overall measure of carpet suitability.
Test scores are fed into a framework of weighted factors, which produce an overall score and a corresponding suitability description. Products which will qualify for the use of The Carpet Foundation Quality Mark will be those which have test results and an overall measure of suitability which supports the manufacturers suitability claims.
The Quality Mark only applies to products which have been registered and uses one of the 5 standard suitability descriptors; Light Domestic, Moderate Domestic, General Domestic, Heavy Domestic and Extra Heavy Domestic
